Gamlingay, Bedfordshire
01767652995 / 07734112408

Customer Relations

WHAT MAKES CUSTOMERS HAPPY?

Dandelion Associates believe that in order to truly make a customer happy you need to:-

UNDERSTAND, MANAGE AND THEN EXCEED EXPECTATIONS

If for any reason you fail to deliver what you  promise. What’s your strategy for turning a customer complaint into a valued testimonial?  Not sure?  The following courses are going to be extremely useful to your future  business success.

Suggested Skill Set Workshop Philosophy
Delivering the promise The hurrahs and boos of customer care – does your strategy measure up.  Evaluate and transform.
Disgruntled customers Troubleshooting strategies that will diffuse, build loyalty and prevent war!  How to turn a complaint into a testimonial.
Assertive Communication Building rapport with anyone?  Learn how to “flex” your approach and stay professional, cooperative and supportive.

 Contact us to find out more.