WHAT MAKES CUSTOMERS HAPPY?
Dandelion Associates believe that in order to truly make a customer happy you need to:-
UNDERSTAND, MANAGE AND THEN EXCEED EXPECTATIONS
If for any reason you fail to deliver what you promise. What’s your strategy for turning a customer complaint into a valued testimonial? Not sure? The following courses are going to be extremely useful to your future business success.
|Suggested Skill Set||Workshop Philosophy|
|Delivering the promise||The hurrahs and boos of customer care – does your strategy measure up. Evaluate and transform.|
|Disgruntled customers||Troubleshooting strategies that will diffuse, build loyalty and prevent war! How to turn a complaint into a testimonial.|
|Assertive Communication||Building rapport with anyone? Learn how to “flex” your approach and stay professional, cooperative and supportive.|